Support
Have a question or a problem with the app? The fastest way is a ticket in the app: Profile, Help & support. That way we see your account and history right away.
You can also write to the address below. Include your username or the account ID from the Profile tab.
Common topics
- I did not get points for a task - partner points arrive after the partner confirms completion, sometimes after a few days. If it takes longer, file a claim in the app (Profile, Help & support).
- My reward has not arrived - fulfilment usually takes minutes, up to 72 hours. Check the status in Rewards, My rewards.
- A survey ended without points - not every survey fits every profile. Answer carefully and honestly: surveys contain control questions.
- Deleting your account - see the account deletion page.